COMPLAINTS, COMPLAINTS BOOK AND ADR (RAL) – PORTUGAL

Website operator

So On, Lda — VAT/NIF 514611227
Avenida da República, Nº 34, 6º, 1050-193 Lisboa, Portugal
Email: orders@ottwear.com | Phone: +351 938 091 954

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1) Customer support & complaints

For any complaint or issue regarding orders, shipping, returns, or products, please contact:
orders@ottwear.com

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2) Official Complaints Book (Portugal)

Consumers may file a complaint through the official Electronic Complaints Book (Portugal) here:

https://www.livroreclamacoes.pt/Inicio

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3) Alternative Dispute Resolution (ADR/RAL)

In consumer disputes, consumers may use Alternative Dispute Resolution (ADR/RAL) mechanisms.

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Official list of ADR entities (Portugal):

https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades

(Note: The EU ODR platform has been discontinued and is closed since 20/07/2025, so no ODR link is provided.)