SHIPPING & DELIVERY POLICY

1. Destinations

We ship to Portugal and potentially worldwide, subject to logistics availability.

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2. Timeframes

Shipping and delivery times vary by destination and carrier. The estimated delivery time is 48 to 72 hours. Delays may occur during peak periods.

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3. Shipping Costs

Shipping costs are calculated and shown before you place the order.

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4. Customs & Taxes (International Orders)

For destinations outside the EU, orders may be subject to customs duties, local taxes and clearance fees. These are the customer’s responsibility and vary by country.

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5. Address Accuracy & Failed Delivery

Customers must provide a complete and accurate shipping address. If a parcel is returned due to incorrect/incomplete address or repeated failed delivery, reshipping fees may apply.

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6. Damaged Parcels / Missing Items

If your parcel arrives damaged or items are missing, contact orders@ottwear.com within 72 hours with photos and your order number.