{"id":5393,"date":"2026-03-04T10:03:30","date_gmt":"2026-03-04T10:03:30","guid":{"rendered":"https:\/\/ottwear.com\/terminos-y-condiciones\/"},"modified":"2026-03-04T16:38:05","modified_gmt":"2026-03-04T16:38:05","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/ottwear.com\/en\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions of Sale"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>TERMS &amp; CONDITIONS OF SALE \u2013 OTTWEAR (OTTATI)<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Seller Identification<\/strong><\/h4>\n\n\n\n<p>This website is operated by:<br><strong>So On, Lda<br>VAT\/NIF:<\/strong> 514611227<br><strong>Address:<\/strong> Avenida da Rep\u00fablica, N\u00ba 34, 6\u00ba, 1050-193 Lisboa, Portugal<br><strong>Phone:<\/strong> +351 938 091 954<br><strong>Email:<\/strong> <a href=\"mailto:orders@ottwear.com\">orders@ottwear.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Scope<\/strong><\/h4>\n\n\n\n<p>These Terms govern purchases made through this website and apply to all orders placed by customers\/consumers.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Products &amp; Information<\/strong><\/h4>\n\n\n\n<p>We strive to ensure product descriptions, images and sizing information are accurate. Images are for illustration. Stock availability may change.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Prices &amp; Taxes<\/strong><\/h4>\n\n\n\n<p>Prices are shown in <strong>EUR<\/strong> and include applicable taxes where relevant. Shipping costs and any additional charges are displayed before the final order confirmation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Ordering &amp; Contract Formation<\/strong><\/h4>\n\n\n\n<p>An order is placed by selecting products, entering billing\/shipping details, choosing a payment method and confirming the purchase.<br>The order is accepted once you receive order confirmation and\/or payment confirmation, depending on the chosen payment method.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Payment Methods<\/strong><\/h4>\n\n\n\n<p>We accept: <strong>MB Way, Multibanco, Visa, Mastercard<\/strong>.<br>We may refuse or cancel orders in case of suspected fraud or obvious error.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>7. Shipping &amp; Delivery<\/strong><\/h4>\n\n\n\n<p>Delivery terms, costs and estimated timelines are described in our <strong><a href=\"https:\/\/ottwear.com\/en\/shipping-delivery-policy\/\" type=\"page\" id=\"5418\">Shipping &amp; Delivery Policy<\/a><\/strong>.<br>For international shipments, the customer may be responsible for <strong>customs duties, local taxes and clearance fees<\/strong>, depending on the destination country.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>8. Withdrawal (legal minimum) &amp; Returns (commercial policy)<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Legal right (EU\/Portugal):<\/strong> consumers may withdraw from the contract within <strong>14 days<\/strong> of receiving the goods, without giving any reason, by sending an unequivocal statement (e.g., email).<\/li>\n\n\n\n<li><strong>Ottwear commercial policy:<\/strong> in addition, we offer <strong>30 days<\/strong> for returns under our <strong><a href=\"https:\/\/ottwear.com\/en\/returns-refunds-policy\/\" type=\"page\" id=\"5371\">Returns &amp; Refunds Policy<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>9. Warranty &amp; Legal Conformity<\/strong><\/h4>\n\n\n\n<p>If a product is defective or non-conforming, consumers have legal remedies (repair, replacement, price reduction or refund, as applicable). See <strong><a href=\"https:\/\/ottwear.com\/en\/warranty-legal-conformity\/\" type=\"page\" id=\"5429\">Warranty &amp; Legal Conformity<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>10. Customer Support &amp; Complaints<\/strong><\/h4>\n\n\n\n<p>Contact: <strong><a href=\"mailto:orders@ottwear.com\">orders@ottwear.com<\/a><br><\/strong>See also <strong>Complaints &amp; ADR (RAL)<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>11. Privacy &amp; Cookies<\/strong><\/h4>\n\n\n\n<p>Personal data is processed according to our <strong><a href=\"https:\/\/ottwear.com\/en\/privacy-policy\/\" type=\"page\" id=\"5311\">Privacy Policy<\/a><\/strong> and <strong><a href=\"https:\/\/ottwear.com\/en\/privacy-policy\/#cookie-policy\" type=\"page\" id=\"5311\">Cookie Policy<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>12. Applicable Law<\/strong><\/h4>\n\n\n\n<p>Unless mandatory consumer rules of the customer\u2019s country apply, Portuguese law applies.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMS &amp; CONDITIONS OF SALE \u2013 OTTWEAR (OTTATI) 1. Seller Identification This website is operated by:So On, LdaVAT\/NIF: 514611227Address: Avenida da Rep\u00fablica, N\u00ba 34, 6\u00ba, 1050-193 Lisboa, PortugalPhone: +351 938 091 954Email: orders@ottwear.com 2. Scope These Terms govern purchases made through this website and apply to all orders placed by customers\/consumers. 3. Products &amp; Information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5393","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions of Sale - OTTATI Sportswear<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ottwear.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions of Sale - OTTATI Sportswear\" \/>\n<meta property=\"og:description\" content=\"TERMS &amp; CONDITIONS OF SALE \u2013 OTTWEAR (OTTATI) 1. 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