{"id":5437,"date":"2026-03-04T15:41:41","date_gmt":"2026-03-04T15:41:41","guid":{"rendered":"https:\/\/ottwear.com\/reclamaciones-libro-de-reclamaciones-y-ral\/"},"modified":"2026-03-04T17:03:09","modified_gmt":"2026-03-04T17:03:09","slug":"complaints-complaints-book-and-adr-ral","status":"publish","type":"page","link":"https:\/\/ottwear.com\/en\/complaints-complaints-book-and-adr-ral\/","title":{"rendered":"Complaints, Complaints Book and ADR (RAL)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>COMPLAINTS, COMPLAINTS BOOK AND ADR (RAL) \u2013 PORTUGAL<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Website operator<\/strong><\/h4>\n\n\n\n<p>So On, Lda \u2014 VAT\/NIF 514611227<br>Avenida da Rep\u00fablica, N\u00ba 34, 6\u00ba, 1050-193 Lisboa, Portugal<br>Email: <a href=\"mailto:orders@ottwear.com\">orders@ottwear.com<\/a> | Phone: <a href=\"tel:+351938091954\">+351 938 091 954<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1) Customer support &amp; complaints<\/strong><\/h4>\n\n\n\n<p>For any complaint or issue regarding orders, shipping, returns, or products, please contact:<br><strong><a href=\"mailto:orders@ottwear.com\">orders@ottwear.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2) Official Complaints Book (Portugal)<\/strong><\/h4>\n\n\n\n<p>Consumers may file a complaint through the official <strong><a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Electronic Complaints Book (Portugal)<\/a><\/strong> here:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/www.livroreclamacoes.pt\/Inicio<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3) Alternative Dispute Resolution (ADR\/RAL)<\/strong><\/h4>\n\n\n\n<p>In consumer disputes, consumers may use <strong><a href=\"https:\/\/www.consumidor.gov.pt\/ral-mapa-e-lista-de-entidades\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Alternative Dispute Resolution (ADR\/RAL)<\/a><\/strong> mechanisms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Official list of ADR entities (Portugal):<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.consumidor.gov.pt\/ral-mapa-e-lista-de-entidades\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/www.consumidor.gov.pt\/ral-mapa-e-lista-de-entidades<\/a><\/p>\n\n\n\n<p><em>(Note: The EU ODR platform has been discontinued and is closed since 20\/07\/2025, so no ODR link is provided.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>COMPLAINTS, COMPLAINTS BOOK AND ADR (RAL) \u2013 PORTUGAL Website operator So On, Lda \u2014 VAT\/NIF 514611227Avenida da Rep\u00fablica, N\u00ba 34, 6\u00ba, 1050-193 Lisboa, PortugalEmail: orders@ottwear.com | Phone: +351 938 091 954 1) Customer support &amp; complaints For any complaint or issue regarding orders, shipping, returns, or products, please contact:orders@ottwear.com 2) Official Complaints Book (Portugal) Consumers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5437","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints, Complaints Book and ADR (RAL) - OTTATI Sportswear<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ottwear.com\/en\/complaints-complaints-book-and-adr-ral\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints, Complaints Book and ADR (RAL) - OTTATI Sportswear\" \/>\n<meta property=\"og:description\" content=\"COMPLAINTS, COMPLAINTS BOOK AND ADR (RAL) \u2013 PORTUGAL Website operator So On, Lda \u2014 VAT\/NIF 514611227Avenida da Rep\u00fablica, N\u00ba 34, 6\u00ba, 1050-193 Lisboa, PortugalEmail: orders@ottwear.com | Phone: +351 938 091 954 1) Customer support &amp; 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